Reference

Open Your Privacy Choices Clearly

Your account profile, wallet records and device signals are covered by one Privacy Policy before you open an account with us.

DANA data contextQRIS wallet checksAccount privacy pathWIB contact hours
bahiscasino Open Your Privacy Choices Clearly
CONTACT ROUTES

Open a Privacy Help Request

Clear contact paths matter when you want to correct data, ask about retention or question a wallet record.

Live Chat Privacy Desk Use live chat from 10:00 to 02:00 WIB when you need a quick privacy…
Email Privacy Requests Send detailed privacy requests to [email protected] from your registered email.
Profile Privacy Form Inside your account, go to Account > Profile > Privacy to request a correction…
DATA PRACTICE

Control Your Account Data Steps

A safer account starts with plain handling rules you can actually check. We separate profile data, payment references, device logs and message history so each request can be handled by the right…

Account Data

When you open an account, we store the details needed to identify your profile, secure sign-ins and reply to service requests. You can update editable fields from Account > Profile after signing in.

Wallet References

For DANA, OVO, GoPay and QRIS activity, we keep transaction IDs, time stamps and account-match results. We use them to confirm wallet ownership, trace failed payments and answer privacy questions about stored records.

Device Signals

We record browser type, IP range, session time and sign-in device so we can spot account access that does not match your usual pattern. These logs also help confirm requests from your own device.

Cookie Choices

Cookies keep your session active and remember basic site settings. You can clear them through your browser, but doing that may require a fresh sign-in before you view wallet history or privacy settings.

Game Session Logs

If you open Blackjack, Zeus vs Hades, Crash Games or Bingo, we store session timing and account references, not private chat from your device. This helps match activity records if you ask about data use.

Retention Checks

Some records are kept longer when payment disputes, account security checks or legal requests require them. When those needs end, we reduce, archive or delete data according to the Privacy Policy process.

Browse Privacy Policy Questions

These answers focus only on how we handle your personal data, wallet references, cookies and account privacy requests. They are written for common searches from Indonesia customers who want a straight answer before joining or before changing settings. If your issue involves a specific QRIS code, GoPay record or login device, include that detail when contacting us so we can trace the correct record.

We collect the account details you enter, sign-in records, device signals and wallet references needed to run your profile. Payment records may include DANA, OVO, GoPay or QRIS transaction IDs, not your full private wallet login.

We keep wallet references to match payments to your account, trace failed transfers and answer disputes. The record normally includes timing, amount reference, transaction ID and account-match status linked to your profile.

Yes. Use Account > Profile > Privacy or email [email protected] from your registered address. We may ask for account checks first so we send the data copy only to the account holder.

Sign in, open Account > Profile, then send a correction request through the Privacy area. For wallet-related corrections, include the DANA, OVO, GoPay or QRIS reference so we can compare it with stored records.

Our cookies are used for session access, basic preferences, analytics and account security on our site. You can clear cookies in your browser, but you may need to sign in again to view privacy settings.

Retention depends on account activity, payment verification, dispute checks and legal needs. When a record is no longer needed for those purposes, we archive, reduce or delete it under our Privacy Policy process.

Contact live chat from 10:00 to 02:00 WIB or email [email protected]. We will verify your account first, then check which data can be deleted and which records must be retained for required checks.